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HOTEL RULES

HOTEL RULES

§ 1

  1. Hotel rooms are let on a daily basis. Hotel day is from 2 p.m. to 12 a.m.
  2. Should the Guest not define the length of stay when renting a room, it is assumed that the room is let for one day.

§ 2

  1. A hotel Guest should notify the reception before 10 a.m. on the day of the departure that he wishes to extend his stay beyond the period indicated at check-in time.
  2. Such requests are subject to space and availability.

§3

  1. Upon arrival, the Guest is required to:
  • present a photo ID to verify his identity,
  • provide a credit card for preauthorization or money deposit as a guarantee of payment,
  • prior consent for preauthorization, confirmed by signature or PIN code is consenting to debit; if for some reason the guest left the hotel without paying the hotel bill or is unable to do so.

§ 4

  1. A hotel Guest may not transfer a room to other persons even should the term for which he paid the due sum has not expired.
  2. Persons who have not checked in to the hotel may stay in a hotel room between 7 a.m. and 10 p.m.
  3. Quiet in the hotel is obligatory from 10 p.m. to 7 a.m. the following day. The behavior of Guests and other persons making avail of the hotel’s services should not disturb the peaceful stay of other Guests. In case of disturbing other hotel’s Guests, hotel has a right to cancel accommodation agreement.
  4. A hotel Guest is financially responsible for any damage, destruction of equipment or technical     

devices arising from Guest’s fault or the fault of guest’s visitors.

  1. Guest is obligated to inform hotel reception about any damage, malfunction or fault immediately after it has been discovered.
  2. A person may be refused acceptance should he have flagrantly infringed Hotel rules during a previous stay in the Hotel by causing damage to the property of the Hotel or other Guests, or by inflicting injury to other Guests, hotel staff or other persons on the Hotel premises, or should be have disturbed the peaceful stay of Guests in the Hotel or the functioning of the HP Park Plaza Hotel.

§ 5

  1. The hotel renders services according to the category and standard it has been awarded. Should the Guest wish to complain about service quality he/she is requested to notify such complaints to the reception staff at the earliest possible moment to allow the hotel a prompt reaction.
  2. The hotel is obliged to ensure:
  • full and unrestrained rest to the hotel Guest,
  • secure stay, including protection of confidentiality of information about Guests,
  • professional and polite attendance within the scope of all services rendered in the hotel,
  • cleaning the room and performing imperative repairs to equipment when the Guest is absent and or in his presence but only upon his prior consent,
  • technically efficient servicing; should faults appear which cannot be remedied, the hotel will spare no effort to change the room or the alleviate the discomfort caused.

§ 6

  1. On request the hotel renders the following services free of charge:
  • provision of information related to the stay or travel,
  • arrangements for wakening at a pre-set time,
  • bike rental
  • acceptance of moneys and valuables into storage during a Guest’s stay in the hotel,
  • storage of luggage; the hotel may refuse to store luggage for periods other than the Guest’s stay or the property which is not of the nature of personal luggage.

§ 7

  1. Hotel is responsible for loss or damage to property brought by those who use its service in the Article 846-852 of Civil Code.
  2. Hotel liability for damage or loss to money, belongings, valuables or items having scientific or  artistic value is limited if it’s not put in storage for a deposit at the reception.
  3. Guests are obligated to inform reception about damage or loss once it is discovered.

§ 8

  1. Car parking is permitted in designated areas only and paid according to the rates in price list.
  2. The hotel no accepts responsibility for damage to or loss of a car or other vehicle belonging to a Guest.

§ 9

  1. Whenever the Guest leaves his room he should check that the door is locked.
  2. A hotel Guest is fully materially responsible for all and any damage to, destruction or loss of the items, the hotel’s equipment and technical devices which he may cause or which are caused by persons visiting him.
  3. For reasons of fire safety the use of electric heaters, flat irons and similar items which do not belong to the room equipment is forbidden.

 

§ 10

Articles of personal property which may be left in the hotel room by a departing Guest will be sent to the address given by the Guest by coast himself. Should such instructions not have been left, the hotel will store such objects for a period of 1 month. Personal underwear will not be kept.

§11

Smoking prohibited in all hotel rooms. There are designated areas for smoking in the hotel. Information – Reception desk tel. 9.

Breaking the smoking ban in hotel rooms is a necessity dearomatisation room. Costs PLN 500.00 and will be added to the bill.          

§12

  1. B&D Hotels S.A. with its registered office in Warsaw, Barska 28/30, 02-315 Warsaw is the Controller of the personal data collected from Guests. You may contact Data Protection Officer at iod@hotelpark.pl.
  2. The personal data are being processed for the purpose of:
    • planning and managing of the provision of services, processing payments, conducting accounting, revision, billing and debt collection activities;
    • handling of complaints and provision of ordered services;
    • resolving disputes, exercising performance of our contracts and demonstrating legitimacy to defend and/or file claims;
    • ensuring compliance with legal requirements, eg regarding the keeping of sales documentation for tax purposes or sending notifications and other information as required by law.
  3. If the consent has been given, personal data are also processed to receive offers, other information regarding services (including by marketing newsletters) and information on planned events.
  4. Personal data will not be processed for making any automatic decisions or for creating profiles other than those described above.
  5. Personal data are being processed pursuant to art. 6 of the General Data Protection Regulation of 27 April 2016 (OJ L 119, 04.5.2016), according to which processing is necessary to perform or necessary to fulfill legal obligations of the Company or is necessary for the Company’s legitimate interests, provided that the interests or fundamental rights and freedoms of the Guest do not prove to be superior; processing may also be based on the consent of the Guest, if it has been explicitly expressed.
  6. The following categories of personal data are being collected and processed:
  • Contact information - such as full name, address, telephone number, email address;
  • Payment details - such as data necessary for payment processing and fraud prevention, including credit and debit card numbers, security code numbers and other invoicing information;
  • Special categories of personal data - in connection with the provision of SPA services and the provision of access to certain wellness facilities, we may ask for health information. Granting consent is the basis for any use of such information; in case of lack of consent we can prevent you from using some of the treatments;
  • Other personal data - we may occasionally ask you to provide us with information on your date of birth, habits or preferences in order to send you greeting messages; granting consent is the basis for any use of such information.
  1. Only entities authorized to obtain personal data on the basis of legal regulations and entities involved in the provision of services may be recipients of your personal data. Personal data shall not be transferred to their countries. Personal data will be stored for a period of 10 years.
  2. Subject to certain legal conditions, the Guest has the right to request access to his/her personal data and rectification, erasure of personal data or restriction of processing or to object to processing as well as the right to data portability. In particular, the Guest has the right to request a copy of his /her personal data. In case of repeated requests the Company may charge a adequate fee. If the consent to the processing of personal data has been granted, it may be withdrawn any time with effect for the future, i.e. withdrawal of the consent does not affect the lawful processing on the basis of consent before its withdrawal. In case of withdrawal of the consent, the data may still be processed if there is another legal basis for such processing. The Guest has the right to lodge a complaint with a supervisory authority.
  3. Submission of data is voluntary; however, refusal to provide data may result in denial of service / contract.

§13

The signing of registration card constitutes acceptance of the Rules of the hotel.

                                                                                           

 

The Hotel Management

 

 

 

 

INFORMATION CLAUSE

Pursuant to Art. 13 of the general data protection regulation of 27 April 2016 (OJ L 119, 4.5.2016), we inform you that:

  1. B&D Hotels S.A. with its registered office in Warsaw, Barska 28/30, 02-315 Warsaw is the controller of your personal data;
  2. The contact details of the Data Protection Officer: iod@hotelpark.pl;
  3. Your personal data will be processed for the purpose of providing hotel services – pursuant to Art. 6(1)(b) of the general data protection regulation of 27 April 2016;
  4. Only entities authorized to obtain personal data on the basis of legal regulations and entities involved in the provision of services may be recipients of your personal data;
  5. Your personal data will be stored for a period of 10 years,
  6. You have the right to request access to and rectification, erasure of personal data or restriction of processing as well as the right to data portability; 
  7. You have the right to lodge a complaint with a supervisory authority; 
  8. Submission of data is voluntary; however, refusal to provide data may result in denial of service / contract.
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